GET HELP

Find answers for the most frequently asked questions

Which currencies do your accept for payment?

We currently accept the following currencies as payment options:

  • Canadian Dollar (CAD)
  • US Dollar (USD)

You can change your currency at any time by using the currency selector located on top of any page. Should you change the selected currency, all prices and amounts will be automatically converted to the new, selected currency. The order you place will be processed with the displayed price and currency as selected by you.

If you pay in a currency that’s different from the designated currency of your payment method, your credit or bank card issuer may apply a currency conversion rate or fees to your payment. Please contact your provider to learn more about what fees may apply. Frosty Fly is not responsible for these fees.

Which payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) by PayPal.

Do you take phone orders?

Yes we can take phone orders, if you want to order from our website, you can do it online. The process is very simple and easy. We don’t do phone orders due to our security standards. By taking phone orders we would have to take and store your credit card number which is against our Privacy & Security Policy. Personal Information that relates to your payment information (your credit card information) is not stored on our server.

Do I need an account to order from your webshop?

No, you don’t need an account to place an order. However, having an account provides a fast checkout, as you have your address and payment details saved and filled out. With an account, you can also easily view all your previous orders at any time, track your orders easily and even re-order your favorite products with one click.

If I want to pay using PayPal, how does it work?

If you select PayPal option, please note that you will be redirected to the PayPal website where you will be asked to login to your account. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, you will be returned to our website for invoice confirmation.

Is my information private? Are my payments safe and secure?

You can shop our webstore with complete confidence knowing that we’ll never put your data at risk.  We take your Personal Information very seriously. We will never sell or provide your information to an outside party.  We’ll never ask you for your login details and any changes you make to your account are done via our secure website.

Your credit card transactions are encrypted. Personal Information that relates to your payment information (your credit card information) is not stored on our server. By PayPal payment, we will never see your financial information. Your information will only be processed by either of these payment platforms which place a very strong emphasis on security and keeping your information private.

To protect you and your information and provide you with the safest, most secure online shopping experience, we have implemented strong industry security and encryption standards.

Please refer to our Privacy & Security Policy for additional information.